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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Sheila McRoy

October 21, 2025

5  out of  5
rating by Sheila McRoy
"Kristen Stevens is extremely professional and friendly. Sheila McRoy"
We responded:
"Sheila, Thank you so much, Sheila! We're thrilled to hear that our team provided you with such a professional, friendly, and patient experience. Your kind words mean a lot to us! -Russ"
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Robert MC ENROE

October 21, 2025

5  out of  5
rating by Robert MC ENROE
"Ava contacted us with a quote already prepared. I contacted her by phone and the process to get my auto and motorcycle insurance was quick and easy. Ava was very friendly and professional and I think she will be a great insurance agent."
We responded:
"Robert, Thank you so much for your kind words! We'll be sure to share your feedback with Ava. We're excited to have you with us and look forward to assisting you with your insurance needs in the future! -Russ"
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Phil Evans

October 18, 2025

5  out of  5
rating by Phil Evans
"Kristen, was efficient followed up on the paperwork and I knew getting off the phone with her my policy was handled Rate these days"
We responded:
"Phil, We are happy we could take care of your insurance needs and leave you feeling confident in our team! We will make sure to pass along your praise to Kristen! - Russ"
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Mike Becker

October 16, 2025

5  out of  5
rating by Mike Becker
"Josh Winter for the win!!!! What a great guy. One of the best Insurance experiences getting new insurance, and he made the process easy and at a great price.."
We responded:
"Mike, Your enthusiasm just made our day! We’re so glad Josh could turn a potentially tricky task into a smooth, winning experience for you. Thanks for the awesome review! -Russ"
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jgenn3

October 16, 2025

5  out of  5
rating by jgenn3
"Currently worked with Joshua Winter. He was very instrumental in getting me back as a return customer and very easy to work with. He responds timely with answers to questions and very knowledgeable. Glad to be a customer of State Farm again."
We responded:
"Thank you for your wonderful review. We are thrilled to hear Josh has been so wonderful and great to work with. We are glad to have customers like you, thanks for being part of the State Farm family! -Russ"
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Travis and Tabitha Norris

October 13, 2025

5  out of  5
rating by Travis and Tabitha Norris
"I had to add a new vehicle to my policy and just stopped by the office while I was in the neighborhood to make an appointment. I was very pleasantly surprised when Sawyer took care of me then and there, no need to come back another day. He was very friendly and professional and got everything taken care of in about 10 minutes. Same excellent service we've been getting from Russ and his staff for years now."
We responded:
"Travis and Tabitha, Thank you for sharing your positive experience! It makes our day to hear that Sawyer was able to assist you promptly and professionally, making the process quick and easy. It's great to know that our team continues to provide the excellent service you've come to expect from our team. We appreciate your continued trust and look forward to serving you again in the future. -Russ"
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Amanda Jarratt

October 9, 2025

5  out of  5
rating by Amanda Jarratt
"Shout out to Sawyer Mitchell. I have been a State Farm customer for about 16 years in California. I recently bought a home in Medford, Oregon and was lucky enough to get a referral to Russ Wimmer's office for my home owners' policy. Sawyer has been my point of contact since then and he helped me quickly get home owners' insurance during the closing process, ran quotes for me for my auto insurance, and followed up to make sure that I had coverage once I completed my move to Oregon. I am really glad to see that State Farm's high quality customer service is consistent across state lines. Thank you Sawyer! Update: Still very happy with this company. I have been working with Josh Winter to add a car and a young driver to my policy. He has been very helpful. He responds quickly and answers my endless questions. Nice job building a great team Russ!"
We responded:
"Amanda, Thank you so much for your kind words and for sharing your experience! We’re thrilled to hear that Sawyer Mitchell provided excellent service and helped make your transition to Oregon as smooth as possible. At Russ Wimmer's office, we pride ourselves on delivering the high-quality customer service that State Farm is known for, and it’s wonderful to know that you’ve experienced this consistency across state lines. Sawyer is indeed an incredible asset to our team, and we’ll make sure to pass along your shout-out. Congratulations on your new home, and we’re so glad we could assist you during such an exciting time. If you ever have any questions or need further assistance, don’t hesitate to reach out—we’re here to help! Welcome to Oregon, and thank you for being a valued State Farm customer for so many years! 😊 Russ"
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Isaiah Gannaway

October 7, 2025

5  out of  5
rating by Isaiah Gannaway
"Just started with Josh From this office. Great so far..."
We responded:
"Isaiah, We're excited to hear that your journey with Josh has gotten off to a great start. We're confident he’ll continue to provide excellent support. Please don’t hesitate to reach out if you need anything! -Russ"
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Ethan Lawson

October 6, 2025

5  out of  5
rating by Ethan Lawson
"Ava has been fantastic to work with, always gets back to me right away and gets things done so fast! Thank you!"
We responded:
"Ethan, We’re so glad to hear that Ava has been fantastic to work with! Thank you for sharing your experience – it means a lot to us! -Russ"
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Luke Wimmer

October 3, 2025

5  out of  5
rating by Luke Wimmer
"Joshua Winter was super helpful getting my wife and I set up with auto insurance. Great to work with and saved us $$."
We responded:
"Luke, Thanks so much for the awesome feedback! Joshua is happy to hear he could help you and your wife get set up with great coverage and save some money too. If you ever need anything else, just give us a shout! -Russ"
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Jodi Latham

October 1, 2025

5  out of  5
rating by Jodi Latham
"I am new to State Farm, but Ava has been exceptional in answering all my questions. Ava took her time helping me understand the in’s and outs of homeowners insurance and my auto policy. I am looking forward to the long term relationship with State Farm. Thank you Ava!"
We responded:
"Jodi, Thank you for the shoutout! Welcome to the State Farm family, we are excited to hear Ava was able to help make the insurance process easy and enjoyable. We are looking forward to that long term relationship! -Russ"
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Cherie Lerae Chase

September 30, 2025

5  out of  5
rating by Cherie Lerae Chase
"Kelsey has been here to help with a lot of recent updates with our policies. We have a lot of vehicles, home owner, and renters insurance through State Farm. We have recently made some pretty confusing changes. She has been great to work with and always comes through for us."
We responded:
"Cherie, Thank you for sharing your experience! We’re so glad Kelsey has been able to guide you through those recent changes. It’s always our goal to provide reliable support, and we’re happy to hear she’s come through for you! We appreciate your trust in State Farm! -Russ"
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Margaret Kernpayne

September 30, 2025

5  out of  5
rating by Margaret Kernpayne
"Ava Edwards-Grossman My new SHERO!!! Made my adventure into the marketplace for bundling insurance sooooo much easier than anticipated.And to think I got the referral from my local US Bank -her . Good things can still happen!"
We responded:
"Margaret, Thank you for the wonderful review! We’re lucky to have a true “Shero” on our team. Who knew insurance could be this fun and easy? A big thanks to our local US Bank for the excellent referral. Here’s to more surprises and good things coming your way! -Russ"
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Jason Wagner

September 25, 2025

1  out of  5
rating by Jason Wagner
"What a crap insurance company. I got a letter in the mail that said my policy is being canceled for a revoked or suspended license. My license has never been suspended or revoked. I just checked the status and it’s fine. Way to screw up a customers time and money. Avoid these local agents. They do nothing and then get a salary. I hope they all get replaced by AI. What a bunch of idiots. After this garbage, they think I would reach out to them. I got a quote online just to see prices. Then these idiots reached out to me multiple times trying to get my business. I finally switch over from progressive, that I’ve had for years only to be dropped after a month. Why didn’t you get the whatever bad info you had before you ever reached out and wasted my time. I don’t know what info you have. But I moved here from Wisconsin and had a valid Wisconsin license until switching it over to Oregon in Jan of 2025. Neither license were ever suspended or revoked. If any State Farm agent reaches out after a quote just ignore them. It’s a dying business model. They aren’t needed. They are just driving up prices of premiums. Stick to online insurance companies. I’ve never had a problem with progressive or geico."
We responded:
"Jason, We’re sorry to hear about your frustration. Please understand that our Underwriters rely on the information provided by the DMV, and we use the records as they are published. If you have any further questions or need assistance, please feel free to reach out. -Russ"
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Shelly

September 18, 2025

5  out of  5
rating by Shelly
"I called to switch coverage from my old vehicle to my new one and Sawyer helped me. He was so friendly and helpful and had my new insurance card emailed to me in minutes."
We responded:
"Shelly, It’s always our goal to provide friendly, efficient service that gets your vehicle on the road with ease. Thanks for sharing your experience—Sawyer will be happy to know he made a positive impact! -Russ"
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Rose Luther

September 16, 2025

5  out of  5
rating by Rose Luther
"Great service from Kelsey Burgess, Agent Team Member Russ Wimmer State Farm"
We responded:
"Rose, Your recognition means a lot to us! We're proud to have Kelsey on the team delivering great service. We’re here anytime you need assistance! -Russ"
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koral johnson

September 16, 2025

5  out of  5
rating by koral johnson
"Ava was great in helping me get coverage!"
We responded:
"Koral, We’re happy to hear Ava made getting coverage easy and stress-free for you! Thank you for choosing Russ Wimmer State Farm! -Russ"
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Elizabeth Canchola

September 12, 2025

5  out of  5
rating by Elizabeth Canchola
"It was easy and fast working with Ava Edward’s, she was very helpful and took care of everything very well."
We responded:
"Elizabeth, We’re thrilled to hear that Ava made your experience both seamless and efficient Thank you for sharing your positive experience! -Russ"
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Aj D

September 11, 2025

5  out of  5
rating by Aj D
"Have been with this agency for a few years. Ava was very helpful in adding a classic vehicle to my policy. Thanks! Edit. Sawyer has also helped me add a vehicle and make changes to my policy. Much appreciated"
We responded:
"Aj-thank you for the kind words for Ava. We are always happy to take care of your insurance needs. -Russ"
Profile photo of Joseph Morgan

Joseph Morgan

September 11, 2025

1  out of  5
rating by Joseph Morgan
"Just switched over to State Farm from USAA, I dealt with Maddie and she was great. She was very efficient and professional. She got me the information I needed the first time. She made a stressful situation very easy. I highly recommend the Russ Wimmer branch and Maddie. Update after a few years with State Farm - in the last six months my rates have risen multiple times equaling 40% for “adjustments”. Nothing has changed in my history and the longer I use them with good driving history the more my rates rise. This is ridiculous for customers that have been insured here for years. Will definitely be switching insurance after we buy a home. I can’t imagine what they do when you have a house insured here. Update: I bought a home and kept this branch as my insurance. They have continued to show lack of professionalism from this branch. I don’t receive emails back. When I can to ask for questions about unexpected $500 deposits they are condescending and do not seem to actually care at all about their clients. We will be looking for a new branch or company to be doing business with. I’d highly recommend you stay away from this branch."
We responded:
"Thank you Joseph for the 5 Start review and the wonderful comment on Maddie. We are grateful to have you at our office."
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Kimberly Moretti

September 6, 2025

5  out of  5
rating by Kimberly Moretti
"Dealt with Sawyer today and he was great! Very professional and had me a quote within minutes! Very easy, quick and overall great experience."
We responded:
"Kimberly, Thanks for sharing your positive experience — we'll be sure to pass along your compliments to Sawyer! We are already looking forward to helping you again soon. -Russ"
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Hakimoto

September 5, 2025

5  out of  5
rating by Hakimoto
"Kelsey was great, helped me get the information I needed for my policies!"
We responded:
"Hakimoto, Awesome to hear Kelsey had you covered! We're glad she could help make things easy for you. Thanks for the shoutout — we’re here whenever you need us next! -Russ"
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Customize Ur Way

September 4, 2025

5  out of  5
rating by Customize Ur Way
"Josh is always the best!!"
We responded:
"Thanks for giving Josh a shoutout! We always enjoy hearing each experience with our team is a positive one. -Russ"
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Kyle Tsukamoto

September 4, 2025

5  out of  5
rating by Kyle Tsukamoto
"Mark was very helpful, and was able to save us money by combining our home, and auto insurance. They made the process quick, and easy. Thank you!"
We responded:
"Kyle, Making the process smooth and hassle-free is always our goal. Thank you for sharing your experience, and please don’t hesitate to reach out if you need anything else! -Russ"
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Alex Cardenas

September 2, 2025

5  out of  5
rating by Alex Cardenas
"I been a long time customer of State Farm and my agent Russ Swimmer and his team are excellent. I have spoken with Kelsey and Ava and they both have made the purchase of my new vehicle so easy for me. Sometimes paperwork is such a dread, but things were really easy with them!! Thank you for making things easy!"
We responded:
"Alex, Thank you so much for your continued trust in us! We're delighted to hear that Kelsey and Ava made your vehicle purchase a smooth and easy experience. We truly appreciate your loyalty and look forward to serving you for many years to come! -Russ"