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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Savana Dichter

June 10, 2025

5  out of  5
rating by Savana Dichter
"I had such a great experience with Sawyer. It was an easy process and he was very friendly. Thank you so much!"
We responded:
"Savana, Thank you so much for your kind words! We're thrilled to hear that you had a great experience with Sawyer and found the process easy and enjoyable. Your feedback means a lot to us, and we'll be sure to share it with Sawyer. We look forward to helping you again in the future! Russ"
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Marlene S.

June 6, 2025

5  out of  5
rating by Marlene S.
"I was pleasantly referred to State Farm at Russ Wimmer office a few months ago and I am glad I went. Nice office of intelligent and efficient people who genuinely care about their patrons. I bundled both home insurance and car insurance and saw a huge difference in the cost of premiums I needed to manage. Thank you !"
We responded:
"Marlene, Thank you for your kind words and for trusting Russ Wimmer's State Farm office with your insurance needs! We're thrilled to hear that you had a positive experience and found our team to be both caring and efficient. It's great to know that bundling your home and car insurance made a significant difference in managing your premiums. We're always here to help and support you—thank you for allowing us to serve you! Russ"
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Sara Bechtold

June 6, 2025

5  out of  5
rating by Sara Bechtold
"Mark C helped me set up my renters insurance policy for a new move. He was extremely helpful, friendly, and was very efficient in setting up my account! Super thankful for a smooth and easy experience!"
We responded:
"Sara, Thank you so much for sharing your positive experience! We're thrilled to hear that Mark provided such outstanding assistance in setting up your renters insurance policy. It's wonderful to know that he made the process smooth, efficient, and enjoyable for you. If you ever have any questions or need further support, don't hesitate to reach out. Best of luck with your new move! Russ"
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Richard Smith

June 2, 2025

5  out of  5
rating by Richard Smith
"Honestly, the team I have worked with under Russ, here most recently Cathrine, has been a great group of people. I legitimately like the lot of them. I think Shaun helped me a lot the last few months on working out how to lower my rates, and everyone on the staff I have talked to has been polite, friendly, and professional."
We responded:
"Richard, Thank you so much for your thoughtful and detailed review! We’re thrilled to hear about your positive experience with Russ, Catherine and the rest of the team. It’s wonderful to know that you’ve found everyone to be polite, friendly, and professional—we truly strive to provide the best service possible. We're especially glad the office was able to assist you in lowering your rates; it's always rewarding to help our clients find solutions that work for them. We genuinely appreciate your kind words and your support. If there’s ever anything else we can do for you, please don’t hesitate to reach out. Thanks again for sharing your experience! Russ"
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Shawna Cam

May 30, 2025

5  out of  5
rating by Shawna Cam
"Love Russ W. Office. Catherine was very helpful in what I needed."
We responded:
"Thank you Shawna so much for your kind words! We're so glad to hear that Catherine was able to assist you with everything you needed. She’s an invaluable part of our team, and we’re lucky to have her. Your support means a lot to us, and we're proud to provide excellent service at Russ W.'s office. Please don’t hesitate to reach out if there’s anything else we can help you with. Thank you again for your thoughtful review! 😊 Russ"
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Stacie Grier

May 29, 2025

5  out of  5
rating by Stacie Grier
"Ava helped my teenage son walk through insuring his new vehicle, helping him gain valuable 'adulting' skills that he will use for life. She is so friendly and super responsive. We love our State Farm office."
We responded:
"Stacie, Thank you so much for your kind words! We're thrilled to hear that Ava was able to guide your son through the process of insuring his new vehicle and help him develop valuable life skills along the way. At our State Farm office, we strive to make every interaction helpful, educational, and positive. Ava truly loves assisting our customers, and we'll be sure to pass along your wonderful feedback. We're so grateful to have you as part of our State Farm family, and we look forward to continuing to serve you and your family. Thank you again for sharing your experience! 😊 Russ"
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Karen Wojtal

May 28, 2025

5  out of  5
rating by Karen Wojtal
"We have recently moved from Medford Oregon to Eloy Arizona, hence all of our policy’s needed to be transferred also. In working with our new State Farm agency in Az., we realized we were extremely spoiled working with Russ Wimmer’s agency in Medford, especially Catherine. All requests were (always!) handled quickly, correctly and without incident, always! The attitudes of all staff there were truly excellent! Also, never in almost 10 years was there ever a need to call and correct anything. We just bought a new car, and my husband also mentioned this identical comment at the dealership. If we could have kept them as our ongoing agent, that would have been our preference. Thank you Medford Wimmer insurance group! Karen Wojtal"
We responded:
"Dear Karen, Thank you so much for taking the time to share your thoughtful review and kind words about our agency! It truly means the world to us to hear how much you appreciated the service and care provided during your time with Russ Wimmer's team, especially Catherine. We take great pride in ensuring every request is handled quickly, accurately, and with the utmost professionalism, and it’s wonderful to know we made such a positive impact during your years with us. While we’re sad to see you move away, we’re so glad you had such a great experience with us. Your feedback inspires us to continue delivering the same level of exceptional service to all of our clients. Please don’t hesitate to reach out if you ever need assistance in the future—we’ll always be here to help. Wishing you and your husband all the best in your new chapter in Arizona and congratulations on your new car! Warm regards, Russ Wimmer Insurance Group State Farm – Medford, OR"
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Kelsy Anderson

May 28, 2025

5  out of  5
rating by Kelsy Anderson
"Sawyer Mitchell was professional, prompt, patient, and competent! What else could I possibly have asked for?! Thank you Sawyer!"
We responded:
"Hi Kelsy, We’re thrilled to hear about your positive experience with Sawyer Mitchell. He truly embodies professionalism, promptness, patience, and competence, and we’re so lucky to have him as part of our team. Your kind words mean a lot to us and will surely make his day! If there’s ever anything else we can assist you with, please don’t hesitate to reach out. Thank you again for choosing us, and we’re so glad Sawyer could provide the exceptional service you deserve! Russ"
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Amanda Jarratt

May 28, 2025

5  out of  5
rating by Amanda Jarratt
"Shout out to Sawyer Mitchell. I have been a State Farm customer for about 16 years in California. I recently bought a home in Medford, Oregon and was lucky enough to get a referral to Russ Wimmer's office for my home owners' policy. Sawyer has been my point of contact since then and he helped me quickly get home owners' insurance during the closing process, ran quotes for me for my auto insurance, and followed up to make sure that I had coverage once I completed my move to Oregon. I am really glad to see that State Farm's high quality customer service is consistent across state lines. Thank you Sawyer!"
We responded:
"Amanda, Thank you so much for your kind words and for sharing your experience! We’re thrilled to hear that Sawyer Mitchell provided excellent service and helped make your transition to Oregon as smooth as possible. At Russ Wimmer's office, we pride ourselves on delivering the high-quality customer service that State Farm is known for, and it’s wonderful to know that you’ve experienced this consistency across state lines. Sawyer is indeed an incredible asset to our team, and we’ll make sure to pass along your shout-out. Congratulations on your new home, and we’re so glad we could assist you during such an exciting time. If you ever have any questions or need further assistance, don’t hesitate to reach out—we’re here to help! Welcome to Oregon, and thank you for being a valued State Farm customer for so many years! 😊 Russ"
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Don & Val OConnor

May 28, 2025

5  out of  5
rating by Don & Val OConnor
"Kelsey Burgess like everyone else in Russ's office is great to work with. Mahalo"
We responded:
"Don & Val, "Thank you so much for your wonderful review! We're delighted to hear that Kelsey and the rest of the team made your experience a great one. We truly value your kind words and your support. Mahalo for choosing us—we look forward to helping you in the future! Russ"
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Accounts Payable

May 27, 2025

5  out of  5
rating by Accounts Payable
"Kelsey Burgess was super easy to work with and got me exactly what I needed. Thank you."
We responded:
" We're thrilled to hear that Kelsey was able to assist you and make the process easy and seamless. We strive to provide exceptional service and ensure our clients get exactly what they need. Your feedback means a lot to us, and we look forward to helping you again in the future!" Russ"
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Shannon Melendez

May 21, 2025

5  out of  5
rating by Shannon Melendez
"I sent a request to Kelsey for a new vehicle purchase. I had my new ID card within 5 minutes of my request. Speedy service!! Thanks Kelsey!"
We responded:
"Hi Shannon, Thank you for sharing your experience! We’re so glad to hear that Kelsey was able to assist you quickly and efficiently with your new vehicle purchase. Providing speedy and reliable service is what we strive for, and it’s wonderful to know we delivered! If you ever need anything else, don’t hesitate to reach out. Congratulations on your new vehicle, and thank you for trusting us with your insurance needs! Russ"
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Jim Godin

May 21, 2025

5  out of  5
rating by Jim Godin
"Best customer service I’ve had in years everyone was top notch!"
We responded:
"Hi Jim, Thank you so much for your amazing feedback! We’re thrilled to hear that you had such a positive experience with our team. Providing top-notch customer service is our top priority, and your kind words mean the world to us. Russ"
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Shontay S

May 20, 2025

5  out of  5
rating by Shontay S
"Our family has been with Wimmer team for over 15 years. They have always been very helpful and great to work with."
We responded:
"Shontay, Thank you so much for your loyalty and kind words! It means the world to us that your family has been with the Wimmer team for over 15 years. We are honored to have earned your trust and are always here to provide helpful, reliable service. Your support inspires us to continue delivering the best experience possible. If you ever need anything, don’t hesitate to reach out. We truly appreciate you being part of our State Farm family! Russ"
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Jennifer Egan

May 19, 2025

5  out of  5
rating by Jennifer Egan
"I recently switched to this State Farm office and Sawyer and Russ have been extremely helpful. I could not be more pleased with their kindness and patience. They are amazing! Jenni Egan"
We responded:
"Hi Jenni, Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that Sawyer and I have been able to provide the support and service you deserve. Our team strives to deliver excellent care with kindness and patience, and your feedback truly means a lot to us. If there's ever anything else we can assist you with, please don't hesitate to reach out. We're grateful to have you as part of our State Farm family! Russ"
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Nicole French

May 19, 2025

5  out of  5
rating by Nicole French
"Their office and staff always quickly answers questions. Ava was very helpful today adding a car to my policy and making sure everything was correct in our policy. Highly recommend."
We responded:
"Nicole, Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that our team was able to assist you promptly and that Ava provided excellent service while helping you with your policy. Your recommendation means a lot to us, and we're grateful for the opportunity to serve you. If you ever have any other questions or need further assistance, don't hesitate to reach out—we're always here to help! Russ"
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Emily Ward

May 14, 2025

5  out of  5
rating by Emily Ward
"Ava at Russ’ office was super helpful and knowledgeable! She helped us navigate signing up for life insurance and when we decided to go a different direction she totally helped us take care of cancelling that with no pressure or guilt while maintaining a great policy for our cars and renters insurance. Super helpful and quick to take care of us!"
We responded:
"Emily, Thank you so much for your thoughtful review! We're thrilled to hear that Ava provided you with such excellent service and made the process smooth and stress-free. She truly takes pride in helping our customers navigate their options and ensuring everything is handled with care and professionalism. We're also glad to hear you're happy with your current policies! If you ever have questions or need assistance in the future, don't hesitate to reach out — we're always here to help. 😊 Russ"
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Tia Kroeger

May 13, 2025

5  out of  5
rating by Tia Kroeger
"We worked with Ava to get our life insurance in order. She’s takes the time to breakdown all of the different options and help figure out what’s best for you & your family!"
We responded:
"Tia, Thank you so much for your kind words and thoughtful review! We're thrilled to hear that Ava was able to guide you through the life insurance process and help you find the best options for your family. She truly takes pride in ensuring her clients feel informed and confident in their decisions. If you ever have any additional questions or need further assistance, don't hesitate to reach out. We're here for you! Warm regards, Russ"
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Pamela Roemmich

April 30, 2025

5  out of  5
rating by Pamela Roemmich
"Josh really went the extra mile to help me get the best rate for the best insurance. Thank you!"
We responded:
"Pamela, Thank you so much for sharing your experience! We’re thrilled to hear that Josh went the extra mile to help you find the best rate for the best insurance. Providing personalized and top-notch service is our priority, and it’s wonderful to know Josh delivered that for you. If you ever need assistance in the future, don’t hesitate to reach out. Thanks again for choosing us, and we truly appreciate your trust! Russ"
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Crystal Grimes

April 30, 2025

5  out of  5
rating by Crystal Grimes
"I have been a State Farm customer for over 30 years. I have remained a loyal customer in several states due to the great service over the years. Our experience with Ava Edwards-Grossman, here, has been spot-on for the last several months with our need to bundle vehicles, home and RV. Ava gave us some time to allow for decision making without being pushy. Her expertise and follow-through are definitely worth mentioning."
We responded:
"Crystal, Thank you so much for sharing your experience and for being a loyal State Farm customer for over 30 years! We’re thrilled to hear that Ava Edwards-Grossman has been able to provide you with the exceptional service you’ve come to expect. Bundling your vehicles, home, and RV is a big decision, and we’re so glad that Ava was able to guide you through the process with her expertise and patience. Your kind words truly mean a lot to us and will be shared with Ava and the team. If there’s ever anything else we can assist you with, please don’t hesitate to reach out. Thank you for your continued trust in State Farm—we’re honored to have you as part of the family! Russ"
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Sue Freitas

April 29, 2025

5  out of  5
rating by Sue Freitas
"I have had the pleasure of working with mark crumley at state farm, Russ Wimmers office. It has been a complete pleasure to do business with mark. He is the nicest most helpful guy i've ever had as an insurance agent. He also saved me $3700 When I moved from farmers, which apparently didn't want my business back to the State Farm family. Thank you, mark. I look forward to being your client for many years to come. I will definitely recommend your service."
We responded:
"Sue, Thank you so much for taking the time to share your wonderful experience with Mark Crumley at Russ Wimmer's State Farm office! We are thrilled to hear that Mark has been able to provide you with exceptional service and help you save such a significant amount on your insurance. Mark truly embodies the values we strive for at State Farm—being kind, helpful, and dedicated to our clients’ needs. Your recommendation means the world to us, and we are so grateful to have you as part of the State Farm family. Mark and the entire team are committed to ensuring you continue to receive top-notch service for many years to come. If there’s ever anything else we can assist you with, please don’t hesitate to reach out. Thank you again for your kind words, and we look forward to serving you for many years ahead!"
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Brittni Conner

April 22, 2025

5  out of  5
rating by Brittni Conner
"We’ve been insured through Russ Wimmers office for a few years now and it’s always a wonderful experience! Ava is very helpful, professional, prompt and so personable with every interaction. I’d give a 10/5 if I could! 100% recommend Russ Wimmers office for your insurance needs!"
We responded:
"Hi Brittni, Thank you so much for your fantastic review! We're thrilled to hear that you've had such a positive experience with our office over the years. Ava and the entire team strive to provide exceptional service, and it's wonderful to know that their efforts have made a difference for you. Your recommendation means the world to us, and we truly appreciate your kind words. If there's ever anything more we can do for you, please don't hesitate to reach out. Thank you for being a valued client! Thanks, Russ"
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Amanda Johnson

April 18, 2025

5  out of  5
rating by Amanda Johnson
"Catherine was so helpful, and gave me solid info when I called. Five star service!!!!"
We responded:
"Dear Amanda, Thank you so much for your glowing review! We're thrilled to hear that Catherine was able to assist you and provide the information you needed. Your kind words and five-star rating mean a lot to us. We strive to offer the best service possible, and it's wonderful to know we're meeting that goal. If you need any further assistance, please don't hesitate to reach out. Best regards, Russ"
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Mary C.

April 17, 2025

5  out of  5
rating by Mary C.
"It is such a pleasure to work with Ava Edwards-Grossman. She is patient and understanding. She takes her time to go over all of my questions. She always follows up, either by text or through emails, to make sure that I am happy with the information I received. Also, she reaches out to me when there is an update that would benefit my family's home or car insurance. I cannot thank her enough. Mary N."
We responded:
"Mary, Thank you so much for your kind words! We're thrilled to hear about your positive experience with Ava Edwards-Grossman. She truly embodies our commitment to providing exceptional service, and it's wonderful to know she has been patient, understanding, and thorough in addressing your questions and needs. We appreciate your feedback and look forward to continuing to support you and your family with your home and car insurance needs. Thank you for choosing us!"
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Andreina Flores

April 16, 2025

5  out of  5
rating by Andreina Flores
"Mark was awesome! He is friendly and easy to talk to. He got us a much better rate for both our auto and homeowners insurance than what we had before. Thank you!"
We responded:
"Dear Andreina, Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that Mark was able to assist you in finding better rates for your auto and homeowners insurance. Mark is indeed a valuable member of our team, and we are glad that his friendly and approachable nature made the process easier for you. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Thank you once again for your kind words and for choosing us for your insurance needs!"